Frequently Asked Questions
Everything you need to know about your Madhappy experience.
When will my order ship?
Standard orders are processed within 2-4 business days. During peak collection launches, please allow up to 7 business days for shipping confirmation.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition drops may be marked as final sale.
How should I care for my Madhappy fleece?
To maintain the soft hand-feel and fit, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
Can I change or cancel my order after it is placed?
Once an order is placed, it is immediately sent to our fulfillment center. While we cannot guarantee changes, please contact support within one hour of purchase for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installments.